Privacy Policy

Personal Information: When you register, we collect your name, mobile number, and email address.

Location Data: We collect pickup and drop location information when you make a booking. This is used only for price calculation and service delivery.

Documents: Vehicle owners are required to upload documents such as Driving License, RC Book, and PUC Certificate for verification purposes.

Payment Information: Payment details are processed by Razorpay. GAADISETU does not store your card or bank account details.

Usage Data: We collect information about how you use our platform including pages visited, bookings made, and search queries.

We use your information to:

• Verify your identity via OTP
• Process and manage your bookings
• Send booking confirmations via SMS and WhatsApp
• Calculate prices based on distance or hours
• Verify vehicle owner documents
• Process payments and payouts
• Provide customer support
• Improve our platform and services

We do NOT sell your personal data to any third parties.

We share limited information only in these cases:

• With vehicle owners — your name and mobile number when a booking is confirmed
• With Razorpay — for payment processing
• With Twilio / SMS providers — to send OTP and booking notifications
• With law enforcement — if required by law

We take data security seriously and implement the following measures:

• All data is transmitted using HTTPS / SSL encryption
• Passwords and sensitive data are hashed and never stored in plain text
• JWT tokens are used for secure authentication
• Payment data is handled entirely by Razorpay (PCI DSS compliant)
• Regular security audits and updates

By registering on GAADISETU, you consent to receive:

• OTP messages for login verification
• Booking confirmation messages via SMS
• Booking updates via WhatsApp
• Trip OTP when vehicle arrives
• Important account notifications

You can opt out of promotional messages by contacting our support team.

We use cookies to maintain your login session and improve your experience. Cookies store your authentication token so you don't have to log in every time.

You can disable cookies in your browser settings, but this may prevent you from staying logged in.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your account and data
• Withdraw consent for marketing communications

To exercise these rights, contact us at support@gaadisetu.com

We retain your personal data for as long as your account is active or as needed to provide services.

Booking records are retained for 3 years for legal and financial compliance.

If you delete your account, your personal data will be removed within 30 days, except where retention is required by law.

GAADISETU is not intended for users under 18 years of age. We do not knowingly collect personal information from minors.

We may update this Privacy Policy from time to time. We will notify you of significant changes via SMS or email.